OFFICE OF THE COMMISSIONER SERVICE TAX : MUMBAI

5th Fl., New Central Excise Bldg., Opp. Churchgate Station, Mumbai - 400 020.

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TENDER NOTICE

 

                  Sealed “Tenders” i.e. Financial Bids are invited from experienced Service Providers/Contractors having vast experience in the field of repairs & maintenance of Computer Hardware & its Peripherals for “Comprehensive” Annual Maintenance Contract (for the sake of brevity called as “Fully Comprehensive A.M.C.”) of Computers System in the Service Tax Commissionerate, Mumbai, 5th Fl., New Central Excise Bldg., Opp. Churchgate Station, Mumbai - 400 020.

 

                  The Annual Maintenance work will comprise of maintenance of Personal Computers, U.P.S., Scanners, Servers and Printers (Dot Matrix, Inkject, DeskJet  Laser)etc. at Commissionerate Hqrs situated at Churchgate, Ballard Estate, Worli and the Divisional Offices situated at Fort, Lalbaug, Worli, Bandra, Thane and Belapur

 

                  The details of “terms & conditions” of A.M.C. are  as under.                  Bidders are requested to submit their Sealed Tenders i.e Financial Bids for the A.M.C.  to this office on or before 17.00 Hrs. on 29/05/2008 which will be opened on 30/05/2008 at 16.00 Hrs. “The  Sealed Tenders” may be placed in the Box provided on the 4th Floor at Room No. 404.

 

 

Sd/-

COMMISSIONER,

SERVICE TAX : MUMBAI.

 

 

 

 

 

 

 

                     

                            TENDER FOR MAINTENANCE OF COMPUTER IN

SERVICE TAX COMMISSIONERATE : MUMBAI

 

 

1

Name of the firm

 

2

Details of Technical Staff with qualification and experience.

Note-.The vendor should be a qualified Engineer, having at least three years experience in the field of Computer Maintenance.

 

3(i)

 

 

 

 

 

 

Whether the contractor firm has at least 2 years work experience in Govt. Department (at least two departments in Mumbai) No/Yes, If, Yes Proof shall be attached.

 

3(ii)

Whether the contractor firm has Unix/Linux  based system (Yes/No).

 

4

Clientele details in Mumbai client wise..[Attach List]

 

5(i)

 

 

 

 

5(ii)

Whether the contractor firm is an Income Tax Assessee (Yes/No.), copy of latest assessment certificate shall be enclosed.

 

Service Tax Registration No. (Yes/No). copy of Service Tax Registration and latest assessment certificate shall be enclosed.

 

 

 

 

ITEMS COVERED UNDER ANNUAL MAINTENANCE CONTRACT :-

 

Maintenance of Personal Computers. U.P.S. Scanners, Servers and Printers:-

 

1

Personal Computers, P.II/III/IV.

53

2

Printers

 

(i)

DMP

4

(ii)

Inkject / Deskjet

41

(iii)

All In One

2

(iv)

Laser

2

        

Quotation Should be submitted in  the following Proforma :

 

No.

Description 

Qty.

Rate

1

Personal Computers, P.II/III/IV.

1

 

2

Printers

 

 

(i)

DMP

1

 

(ii)

Inkject / Deskjet

1

 

(iii)

All In One

1

 

(iv)

Laser

1

 

 

 Note :

@       Above Rates Are Inclusive of All Taxes.

@    The A.M.C. Contract is Fully Comprehensive.

@      Service Will be rendered according to the Terms & Conditions for full  comprehensive AMC as  per the terms and conditions mentioned below:-

 

TERMS AND CONDITIONS TO THE MAINTENANCE CONTRACT OF COMPUTERS.

 

 

1)             Maintenance services shall consist of preventive & corrective maintenance of computers system hardware. An expert Engineer/s (Hardware/Software) of the contractor firm will visit Service Tax Commissionerate Mumbai office for setting right all computers system in smooth working condition.

2)              Maintenance services shall be provided during normal working hours of Service Tax, Commissionerate, Mumbai i.e. from 9.30 Hrs. to 18.00 Hrs. Head Office & Divisional offices are located at the following addresses. 

 

Address

Head Office

5th Fl., New Central Excise Bldg.,

115, M. K. Rd., Opp. Churchgate Station,

Mumbai - 400 020.

Anti Evasion [H.O]

2nd Floor, Madhu Industrial Estate,
Pandurang Budhkar Marg, Worli,
Mumbai 400 013

Audit [H.O]

2nd Floor, Madhu Industrial Estate,
Pandurang Budhkar Marg, Worli,
Mumbai 400 013

Audit [H.O]

Construction House,

Ballard Estate, Mumbai -400 001.

Division - I

1st Fl., Old Custom House,
Sahid Bhagat Singh Marg,
Fort, Mumbai – 400 023

Division – II

1st Fl., Old Custom House,
Sahid Bhagat Singh Marg,
Fort, Mumbai – 400 023

Division - III

2nd Floor, Madhu Industrial Estate,
Pandurang Budhkar Marg, Worli,
Mumbai 400 013

Division – IV

1st Floor, Utpadshulk Bhavan, Plot No.C-24,
Sector-E, Bandra Kurla Complex, Bandra (E),
Mumbai – 400 051.

Division – V

[Lalbaug]

7th floor, Piramal Chambers,
Jijabhoy Lane, Lalbaug, Parel,
Mumbai - 400 012.

Division – V

[Belapur]

5th Floor, C. G. O. Complex
C. B. D. Navi Mumbai
Belapur – 400 614

Division - VI

B-91, 5th floor, Central Excise Building,
Wagle Industrial Estate,
Thane – 400 604

 

 

                  

3)             No replacement & repairing charges for the parts  covered under the A.M.C. shall be made.   

4)             Maintenance contract will be effective from the date of signing the contract.

 

5)             Payment of the A.M.C. will be made on Bi- monthly basis after completion of the two months.

6)             The A.M.C. Service provider/contractor firm shall attend the complaints immediately to rectify the computer system and machines and make them in working conditions.

7)             Response time of a call should be within 24 hours and in case of any failure to respond within the stipulated time, a penalty (as per details given below) shall be imposed which will be deducted from the payment of the Bi-monthly  of the A.M.C. contractor firm. However the penalty clause will not be applicable if a stand-by system/computer peripheral is provided by the contractor firm.

 

 

 

TABLE OF REFERENCE FOR PENALTY:-

 

Sr.No.

Types of Computer/Equipment

Suggested Downtime Penalty.

01

All client Computers (General use)

Rs. 100/- per day.

02

All other Printers

Rs, 100/- per day.

03

Parts of Computer failures will be treated as Computer Failure

Same as Computers.

04

If equivalent standby is given within 02 days of placing the call..

NIL Penalty.

 

8.     Contractor Firm should have a proper complaint Call registration procedure, follow-up etc. and provide traceability of all complaints from registration to call clearance. Contractor firm shall issue a customer service slip after every service visit, clearly indicating the time of call by the user Department, time of attendance of the fault by the A.M.C. holder, nature of fault observed and whether cleared or not, if under further observation, then whether normal usage can be continued, and details of subsequent visit after 2 days of observation, closure of call, clearance of fault and any other relevant information.

9.      At the end of the A.M.C. – contract period, both the user and A.M.C. holder shall certify separately that the computer systems related Electronic Devices are in satisfactory working condition and that no faults or complaints are pending.

10.           A.M.C. Exclude Clause”. “A.M.C.” will not include computer stationery like paper/ribbons/laser Printer toners/inkjet & tape cartridges. However, comprehensive A.M.C. includes all plastic items, knobs movable/rotational parts necessary for normal operation of the original equipment excluding only the stationary items like tapes, ribbons, toners etc.

11.           Being a comprehensive contract, all liabilities arising out of any fault/replacement of any parts etc. will be borne by the Contractor firm.

12.           In case the service is not found satisfactory, this office will terminate the contract on its own after giving fifteen days notice and inform the Contractor Firm accordingly.

13.           Virus protection (Software) will be provided by Contractor firm.

14.           The amount of A.M.C. includes Service Tax and other taxes by the Contractor Firm.

15.           In case bidder desires inspection of the computers and its peripherals prior to submission of tender he may inspect the same after taking requisite permission of concerned Assistant Commissioner on working days at his own cost.

16.           Please note that your tenders along with inspection reports received in this office after 17.00 Hrs. on  29.05.2008 shall not be considered.

17.           The A.M.C. requirement includes replacement of all metal & plastic parts except consumable.

18.           Knowledge of UnixWare & Linux is a prerequisite for the A.M.C.

19.              Service as per the A.M.C. to be provided by the Service Provider :-

( I )  On placing a call a dedicated Engineer to be allotted for attending the

         work.

(II)    Scheduled Preventive maintenance (PM) at least once in two months as

         follows:-

(i)    Cleaning of the Computers & all Peripherals.

(ii)  Cleaning of all the electrical contacts (associated with computers)

(iii) Checking of all D.C.Voltages (associated with computers)

(iv) Oiling & greasing of mechanical parts if necessary.

(v)  Cleaning & alignment of Floppy drive head. 

20.            Tender amount for Annual Maintenance Contract will be inclusive of Service Tax & other Taxes if any.

21.           Any attempts to canvass/deliberate on the issue in any manner shall render the tender liable to rejection of their quotations.

22.           Unscheduled, on-call corrective & remedial maintenance services to set right malfunctions of the system. This includes replacement of unserviceable parts/peripherals. The parts replaced will either be new parts or equivalent in performance to new parts. Whether a defective item or component is to be replaced or repaired shall be at the sole discretion of the service provider/contractor firm. Device driver under UnixWare/Linux is a part of the hardware. Any problem related to device driver shall have to be attended by the service provider/contractor firm.

 

23.           The location of the computers and peripheral devices is at the office locations mentioned in para (2) of Terms and Conditions above. However, in case of shifting of any office premises or opening up of a new office the vendor shall have to provide the services at these new office locations at the rate quoted upon by the vendor.

24.            The peripherals and parts from any site should be accompanied by Sr. Nos. Challans in triplicate giving full details of the component /machine and should be countersigned by the authorized Officers.  While returning back, the same Challans should be used giving the full details of the rectification reports.   

25.           Any tender received without adhering to the terms and conditions and/or incorporating contrary to any conditions shall be liable to be rejected summarily.

26.           Tender should be accompanied by Bid Security amount  of Rs.30,000/- (Rupees Thirty Thousand Only) by Banker’s Cheque in the name of the Commissioner, Service Tax, Mumbai Commissionerate clearly subscribing “Bid Security” amount (Earnest Money).

 

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